Current Conditions: All service areas are currently clear of snow and freezing temperatures.
Our Guarantee
A guarantee is only worth something if it says exactly what we will do and what happens if we do not. Here is ours in plain language: our response times, our zero-tolerance standard, and our promise to make it right.
What We Promise You
Most snow companies talk about being reliable. We would rather put numbers on it. These are the commitments every Local Snow Removal customer gets, residential and commercial, across Cleveland and Akron. They are the same promises our crews are measured against, and they are the reason customers stay with us winter after winter.
Response Time
We respond to every request within two hours during business hours, faster when snow is forecast.
Storm Dispatch
We monitor the weather around the clock and roll automatically when your trigger hits.
Make It Right
If a visit misses the mark, tell us and we come back and fix it. That is the deal.
Our Response-Time Guarantee
When you reach out, you hear back fast. We respond to every quote request and service question within two hours during business hours, and quicker when snow is in the forecast and timing matters most. During an active storm we are staffed around the clock, so an emergency call does not sit in a queue. You are not chasing us in January. That is the whole idea.
Automatic Dispatch, No Phone Call Required
Once you are on a plan, you do not have to call us when it snows. We watch National Weather Service forecasts continuously and dispatch crews automatically the moment accumulation hits your trigger depth. You wake up to a cleared driveway or open your business to a cleared lot, without lifting a finger. The plan runs itself, and the GPS log proves it ran.
Opening-Time Discipline for Businesses
For commercial accounts, your opening time is a deadline, not a suggestion. Routes are built backward from it so lots are plowed, walks are hand-finished, and salt is down before your first employee or customer arrives. A cleared lot at ten in the morning is a failure when you open at eight, and we treat it that way.
Our Zero-Tolerance Standard
For sites that need it, medical, retail, high-traffic commercial, we offer a zero-tolerance program that keeps surfaces continuously clear through an event rather than clearing once at the end. That means return passes during ongoing snow and preventive ice control on freeze-thaw mornings when nothing new falls. You can read how the pricing works on the Pricing pages, and set the right trigger for your property when you request a commercial bid.
The Make-It-Right Promise
We are not going to pretend nothing ever goes sideways in a lake-effect winter. What we promise is what we do when it does. If a visit misses something or does not meet the standard we set with you, call us and we come back and make it right. No argument, no runaround. A company that stands behind its work fixes the miss instead of explaining it away.
Every Visit, Documented
Our guarantees are backed by proof, not memory. Every visit is GPS-logged with the times we were there, the zones we serviced, and the materials we applied. For businesses that record is what your insurance carrier wants when a slip claim lands, and for everyone it is how you know the plan actually ran. Our coverage details are on the Licensed & Insured page.
What We Ask of You
A guarantee works both ways. To hold up our end, we ask a few simple things from you: mark obstacles and gate codes before the season so crews can work safely, keep vehicles off the areas that need clearing when a storm is forecast, and tell us early if your needs change. Do that and we can keep every promise on this page.
Ready to put a plan in place? Get a free quote or call 1-866-426-5222.
Service Guarantee Questions
How fast do you respond?
We respond to every request within two hours during business hours, and faster when snow is forecast. During an active storm we are staffed around the clock, so emergency calls to 1-866-426-5222 are handled right away rather than queued.
Do I have to call you when it snows?
No. Once you are on a plan, we monitor forecasts continuously and dispatch automatically when accumulation hits your trigger depth. You never have to call. The GPS log confirms the visit happened.
What is your zero-tolerance standard?
Zero tolerance means we keep surfaces continuously clear through an event with return passes during ongoing snow, plus preventive ice control on freeze-thaw mornings. It suits medical, retail, and high-traffic commercial sites where any accumulation is a risk.
What happens if you miss something?
Call us and we come back and make it right. If a visit does not meet the standard we agreed on, we fix it rather than argue about it. Standing behind the work is the point of a guarantee.
Will my business be cleared before we open?
Yes. Commercial routes are built backward from your opening time so lots, walks, and salt are done before your first arrival. A lot cleared after you open is treated as a miss, not a win.
Is there a guarantee in writing?
The commitments on this page are our standard for every account, and your specific plan documents your trigger depth, priority zones, and deadlines. Commercial contracts spell out the scope per site so expectations are clear on paper.
How do I know a visit actually happened?
Every visit is GPS-logged with times, zones serviced, and materials applied. You get a documented record rather than taking our word for it, which also protects businesses if a slip claim is ever filed.
Do these guarantees apply to homeowners too?
Yes. Response time, automatic dispatch, and the make-it-right promise apply to residential customers just like commercial. Opening-time discipline is the commercial version of the same idea: your driveway is cleared before your morning commute.
What do you need from me to deliver on this?
Mark obstacles and gate codes before the season, keep vehicles off the areas that need clearing when a storm is forecast, and tell us early if your needs change. Those few things let us keep every commitment.
What if a storm is historically bad?
Multi-day lake-effect events get rotating crews and return passes for the duration rather than one dig at the end. We do not disappear during the worst storms. Those are exactly the storms the plan is built for.