24/7 emergency service
Buried, and not a customer? Call anyway
24/7 rapid response for severe winter storms and blizzards. Emergency dispatch takes calls from anyone, any hour, with medical and mobility access first in the queue and loaders for the burials a pickup plow cannot touch.
Someone is always on call during winter weather. No contract required. Line jammed? Request a callback instead →
Who goes first
- Medical access, home health visits, dialysis and oxygen deliveries
- Seniors and anyone with mobility limits who cannot wait it out
- Contracted commercial properties on a zero-tolerance clock
- Blocked fire lanes, hydrants and emergency egress
- Everyone else, in the order the calls came in
We will tell you honestly where you sit in the queue rather than promising a time we cannot hold during a blizzard.
What emergency crews bring
A multi-foot lake-effect burial is not a bigger version of a normal plow job. Wet, packed snow at that depth stops a pickup plow cold, and stacking space runs out long before the lot is clear. That is where front-end loaders with box plows earn their keep, and where hauling the piles off site becomes the only real option.
Crews also handle what a storm leaves behind: berms across aprons and fire lanes, drifted egress doors, roof-shed piles against entries, and the refreeze that follows once the sun comes out.
Emergency pricing
Emergency and non-contract work is quoted on the call, before a truck moves, based on depth, access and equipment needed. Storm-hour demand is real and we will say so; what we will not do is leave the number vague and settle it afterward.
The cheaper version of this page
A seasonal contract signed in October costs a fraction of emergency work in February, and contracted properties are already on a route when the storm hits.
Seasonal contractsWhile you wait
Four things worth doing before anyone arrives
During a real burial the honest answer about timing is that it depends on what is ahead of you in the queue and whether a loader can physically reach your street yet. While that plays out, a few things make a measurable difference — and the first one is not about snow removal at all.
- Clear your furnace, water-heater and dryer exhaust vents. Drifted snow over a sidewall vent can push carbon monoxide back into the house, and fire departments across Ohio issue this warning after every major storm. It takes two minutes and it is the one item on this list that can hurt someone.
- Get cars off the street and out of the apron. A plow truck that cannot swing cannot clear the mouth of your drive, and a loader needs more room than a pickup does.
- Decide where the snow is allowed to go. At burial depths there is more snow than stacking space. Knowing which corner is expendable — and which one hides a hydrant, a meter or a septic lid — saves a phone call at 4 a.m.
- Keep a path to the gas meter and the fire hydrant. Both are somebody’s legal obligation and both matter far more than the driveway if the night goes badly.
Carbon monoxide guidance: Massachusetts DFS · Ohio fire departments
Could not get through?
Storm hours jam the line. Leave the address and what you are dealing with and we call back in the order it came in — the same queue as the phone, not a slower one.
One field to start. No account, no sales call — we come back with a real number.
If it is an access emergency — medical, mobility, a blocked fire lane — keep calling 1-866-426-5222 instead. Those jump the queue and the phone is the only way to say so.
Emergency service questions
Do I have to be a customer to call?
No. Emergency dispatch takes calls from anyone, any hour, contract or not. It is more expensive than being on a route and you will be behind the properties already on one, but the phone gets answered.
How fast can you get here during a blizzard?
Honestly, it depends on what is ahead of you and whether equipment can physically reach your street yet. Medical and mobility access goes first, then contracted properties on a zero-tolerance clock, then blocked fire lanes and egress, then everyone else in call order. We will tell you where you sit in the queue rather than promise a time we cannot hold.
What does emergency work cost?
It is quoted on the call, before a truck moves, based on depth, access and the equipment needed. Storm-hour demand is real and we say so up front. What we will not do is leave the number vague and settle it after the work is done.
My driveway is buried three feet deep. Can a plow truck even do that?
Usually not. Wet, packed lake-effect snow at that depth stops a pickup plow, and stacking space runs out long before the surface is clear. That is loader and box-plow work, and sometimes the only real answer is hauling the piles off site.
Is there anything I should do before the crew arrives?
Clear snow away from your furnace, water-heater and dryer exhaust vents first — drifted snow over a sidewall vent can push carbon monoxide back into the house, and Ohio fire departments warn about it after every major storm. Then get cars off the street and out of the apron so a truck can swing, and keep a path to the gas meter and the hydrant.
Is a seasonal contract cheaper than calling in emergencies?
Substantially, and the difference is not only money. A contract signed in October costs a fraction of February emergency work, and contracted properties are already on a route when the storm hits rather than joining a queue behind it.
Ready for winter?
Don’t wait for the first blizzard. Secure your snow removal contract today and guarantee your property stays clear and safe. Nothing is charged until the first plow drops.
In a hurry? Text a photo of the property to 1-866-426-5222 and we will price it the same day.